Frequently Asked
Questions

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

If NBN™ is available at your address, all you’ll need to do is pick out an NBN™ plan and sign up online or call our sales or customer service teams at 1300 299 999. If you’re already with OCOM, you can contact us to update through LiveChat.
Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you’ve upgraded, please contact your existing provider to ensure that your old services are cancelled; otherwise, you may continue to be billed for them.

Occom is a top-rated nbn® service provider in Australia, receiving 4.9/5 stars from 10,000+ Google reviews. Occom has sufficient bandwidth and smart internet routeing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands.Our customer service team will also be happy to assist those customers who wish to bring their ownmodem (BYO) for internet configuration. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster responses, faster setup, faster internet speeds, and faster troubleshooting.

Occom is a top-rated OptiComm service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards. No matter if you’re renting a studio, a student sharing a flat in Melbourne, a big suburban family up in Sydney’s north shore, or doing home office in Brisbane/Adelaide. We’ve got a perfect internet solution that you’ll love.

Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 10,000+ Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards.

Occom is a top-rated SUPA Networks service provider in Australia, with a 4.9/5-star rating from over 8000 Google reviews. Occom offers higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. Additionally, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team is ready to help with configuration if you wish to bring your own modem. We take pride in our fantastic customer reviews and strive to provide services and support that meet the highest standards.

If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

Various speed tiers are available for OptiComm’s fibre internet connections. Opticomm’s broadband plans have maximum download speeds of 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, or 1000 Mbps (1 Gbps). Currently, the 1Gbps Lightning Plan is the highest internet speed available to residences in Australia. Occom is one of the few OptiComm service providers who can provide the 1Gbps plan. Customers are able to choose between these plans depending on their speed preference.

SUPA Networks offers various speed tiers for fibre internet connections, including maximum download speeds of 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, 500 Mbps, 750 Mbps, and 1000 Mbps. Customers are able to choose between these plans depending on their speed preference.

There are different types of nbn connections that connect your home or business to the nbn.

• Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
• Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
• Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.

• FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box that is installed inside the premises. FTTP is the best nbn® connection type of technology, which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router to the Network Termination Device (NTD) to access Internet service.
• FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDSL 2-compatible modem router is required for this type of connection to work.
• FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function, a VDSL 2-compatible modem router is required.
• FTTC – Fibre to the Curb is the newest technology available, which is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. A nbn® connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router to nbn® NCD to access Internet service.
• HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network that can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to an nbn® device, which is installed inside the customer’s premises. You will need to connect a router to nbn® HFC NTD to access Internet service.

For more information on nbn® speeds, see here.

Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to SuperFast (250 Mbps) and UltraFast (1000 Mbps) tiers of download speeds.

The New Development Charge is a fee implemented in 2016 that charges all connections made in areas that the fibre infrastructure provider (e.g., nbn®) has identified as within the boundary of a new development. The implementation of this fee was a decision made by the Australian government to shift partial costs of the fibre infrastructure onto “the parties that use or benefit from them.”. All service providers will charge this fee on behalf of nbn® when the internet service is activated.

The Network Termination Device (NTD), also known as the nbn® connection box, is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home, which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.

The New Development/Dwelling Activation Fee (NDA) or New Development Charge (NDC) is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., SUPA Networks) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them.”. SUPA Networks may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. SUPA Networks will contact you directly for the charge before activating the NTD and Internet service for you.

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., OptiComm) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them.”. Service providers (including Occom) charge this fee on behalf of the upstream fibre provider (e.g., OptiComm) when the internet service is activated.

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., RedTrain) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them.”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). OptiComm refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of Opticomm’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.

The termination equipment in any telecommunications carrier’s network is called a Network Termination Device (NTD). SUPA Networks uses two types of NTDs-Calix NTD (Black Box) and Mikrotik NTD (White Box). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the NTD by a different name, such as NTU (Network Termination Unit) or ONT (Optical Network Terminal). SUPA Networks refers to this device as the NTD. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of SUPA Network’s Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service.

Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans have different maximum download speeds varying from 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, and 1000 Mbps. Occom is one of the few best nbn® providers who can provide up to 1000 Mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.

Available appointment windows vary depending on the availability of nbn® technicians in your area. Appointment times can be either 8am to 12 noon or 1pm to 5pm in the afternoon. nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:

• the landlord or authorised representative of your account is on site and available to ensure during installation all the equipment is installed where you want
• the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.

One of the main differences between OptiComm and NBNCo is the connection technology they use. OptiComm uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B, and HFC technologies may slow down and become unstable during instances of poor weather.

One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B, and HFC technologies may slow down and become unstable during instances of poor weather.

In a standard nbn FTTP upgrade, the following steps must be completed:

• Occom will arrange for an nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
• After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.

If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.

Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.

Usually, Opticomm will be found servicing new or recently developed apartments, estates, and communities. In most cases, OptiComm will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in OptiComm-serviced properties. If you are uncertain about whether OptiComm services your property, our support team will help you check. Even if your residence is not covered by OptiComm, we will help you find the best solution and get you connected quickly and efficiently.

Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.

Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.

OptiComm is one of Australia’s biggest Fibre-to-the-Premises (FTTP) wholesale network infrastructure carriers, who provide fibre connections to new homes, apartments, and business buildings. OptiComm designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. Opticomm operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure since 2007. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g., OptiComm) and deliver internet services to end users.

RedTrain is an Australian wholesale carrier who is experienced in the design, deployment, and management of fibre network infrastructure. RedTrain designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g., RedTrain) and deliver internet services to end users.

SUPA Networks is a private, Australian-owned superfast broadband carrier accredited by the Australian Communications and Media Authority (ACMA) to provide fibre-to-the-premises solutions across the country. Established in 2016, SUPA Networks has invested significantly in aligning with the 2007 NBN Legislation, using the same core network equipment as NBNCo (Nokia/Alcatel Lucent) and focusing on fibre to the premises. SUPA networks support broadband internet connection, telephone services, pay and free-to-air TV, IP intercom, access control, CCTV, and home automation systems through various GPON technologies. This infrastructure enables all these services on a single fibre distribution architecture, eliminating the need for multiple separate copper networks. SUPA Networks is committed to enhancing infrastructure efficiencies and delivering cutting-edge, reliable, and essential services to end-users in today’s competitive market.